You may cancel your order at any time before it has been shipped for a full refund. Once your order has entered the shipping process, our standard return policy will apply. To cancel an order, please contact our customer service team immediately with your order number. Refunds for cancelled orders will be processed within 3-5 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to reflect this transaction in your account.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product). To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number and detailed return instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable unless the return is due to our error. Depending on your financial institution, it may take additional time for the refund to appear in your account after we have processed it.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with our payment processor to resolve any issues. Please have your order number and refund confirmation email ready when contacting us about missing refunds to help expedite the process.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Japparelshopshopy Holdings
Address: 38 Leeson Park, Dublin 6, Ireland
Phone: +353 1 548 9723
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT, excluding public holidays. We strive to respond to all inquiries within 24-48 hours during business days.
